Home Banking 5 Questions With the creator of Bank of America’s Erica

5 Questions With the creator of Bank of America’s Erica

32
0

You may not know his name, but you know his brainchild’s name. Christian Kitchell is the person responsible for the creation of Erica, the Bank of America virtual assistant that has been lauded by industry analysts as the leading example of AI chatbots in banking. As head of AI solutions and the Erica group at […]